iHerp Answers: Anyone else having issues uploading new animal photos

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Anyone else having issues uploading new animal photos

Posted By:

Vanns

Anyone else having issues uploading new photos for an animal? I keep getting an unhandled exception error when I try.


Points:	100
Topics:	General Health
Administrative:	Show/Hide

Member Comment

12/5/2023 8:58:50 PM

Megizard

Same for me, the server is out of space it seems.

Member Comment

12/6/2023 2:15:51 PM

Garden Geckos

I can not edit my animals, so adding photos isn't the only problem. This happened a few months ago and took several weeks to be resolved.

Member Comment

12/7/2023 8:42:51 PM

Hannibal

It's been down for a few days now, hopefully it'll be fixed soon.

Member Comment

12/8/2023 3:46:48 PM

Meg

I'm having the same problem. I was able to add a new animal last week and update his feeding but have not been able to add a photo.

Member Comment

12/11/2023 1:20:00 PM

Garden Geckos

I cannot even put in a support ticket. I get the same error message: Server Error in '/' Application. The message could not be sent to the SMTP server. The transport error code was 0x800ccc6c. The server response was 452 4.3.1 Unable to accept message because the server is out of disk space. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.Runtime.InteropServices.COMException: The message could not be sent to the SMTP server. The transport error code was 0x800ccc6c. The server response was 452 4.3.1 Unable to accept message because the server is out of disk space. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [COMException (0x80040211): The message could not be sent to the SMTP server. The transport error code was 0x800ccc6c. The server response was 452 4.3.1 Unable to accept message because the server is out of disk space. ] [TargetInvocationException: Exception has been thrown by the target of an invocation.] System.RuntimeType.InvokeDispMethod(String name, BindingFlags invokeAttr, Object target, Object[] args, Boolean[] byrefModifiers, Int32 culture, String[] namedParameters) +0 System.RuntimeType.InvokeMember(String name, BindingFlags bindingFlags, Binder binder, Object target, Object[] providedArgs, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParams) +4609 System.Web.Mail.LateBoundAccessHelper.CallMethod(Object obj, String methodName, Object[] args) +110 [HttpException (0x80004005): The message could not be sent to the SMTP server. The transport error code was 0x800ccc6c. The server response was 452 4.3.1 Unable to accept message because the server is out of disk space. ] System.Web.Mail.LateBoundAccessHelper.CallMethod(Object obj, String methodName, Object[] args) +206 System.Web.Mail.CdoSysHelper.Send(MailMessage message) +1843 System.Web.Mail.SmtpMail.Send(MailMessage message) +271 nw20.Controls.TroubleTickets.Classes.EmailRouting.SendEmails(Int32 iTicketID, String sTypeToSend) +3646 iHerp.Controls.ThirdParty.NW20.TroubleTickets.SubmitTicketForm.btnSave_Click(Object sender, EventArgs e) +867 System.Web.UI.WebControls.Button.OnClick(EventArgs e) +11764989 System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) +150 System.Web.UI.Page.ProcessRequestMain

Member Comment

12/11/2023 1:31:23 PM

Garden Geckos

The original question is about adding photos, but I have found that I can’t edit an animal or even add a support ticket. I even tried to start another question, and had the same result. This happened back in August, and, fortunately, a well connected person was able to get the request to the right person. This is such a great and unique resource, and I would hate to loose it. Is this going to continue to happen every quarter?

Author Comment

12/12/2023 11:41:44 AM

Vanns

So looks like Aaron might have gotten it fixed, I was able to add a photo to the animal I had issues with.

Member Comment

1/3/2024 3:22:07 PM

Garden Geckos

It was working for a while there, but it has stopped again. Can't edit the file, add pics, anything.

Member Comment

4/15/2024 2:42:55 PM

Windswept

Yep, still going on. Can't even do simple edits to animals, alas.

Member Comment

4/17/2024 6:00:27 PM

blind

Same today too :(

Member Comment

4/18/2024 10:47:59 PM

davidnj

Hey Aaron... I just wanna say I think you're doing a great job! :)

Member Comment

5/1/2024 7:53:06 PM

MegF

I still can't upload a photo. I can't even batch feed a group. Have to do them one by one. I even resized it to make a smaller jpeg.

Member Comment

5/7/2024 8:37:31 PM

blind

Today (May 7) it seems to work!

Member Comment

5/15/2024 9:34:03 PM

MegF

Still not working today, 5/14. Tried sending a work ticket, but that comes up with an error code as well. I can add an animal, but I can't edit the general info on any animals and I can't upload a photo either.

Member Comment

7/6/2024 1:42:32 PM

ghosthousecorns

Unable to upload pics today (July 6) was able to upload a whole clutch worth of photos just a couple days ago.

Member Comment

11/22/2024 12:39:18 PM

ratsncorns

Same issues again. Can't edit an animal or upload photos.

Member Comment

11/23/2024 9:27:33 PM

ghosthousecorns

it's been off and on for a while

Member Comment

12/4/2024 11:26:19 AM

ghosthousecorns

I have been trying for about 10 days, but I can't edit or upload photos. I added two new animals that I can't add photos, and I'm unable to move sold animals to "sold" section either. I still use the batch feed and no issues there... I and others I know still like to use iherp for tracking -iI wish we could get this "no space on disk" thing to stop happening all the time! Is Iherp dying?

Member Comment

12/6/2024 8:49:27 AM